Burrell Behavioral Health | Home
Behavioral Health • Springfield, MO
Ratings by platform
- Better Business Bureau (BBB): 1.14/5 stars (Based on BBB customer reviews)
What patients say
Patients praise
- Instances of professional and warm support from individual providers
Common complaints
- Difficulty communicating with staff and obtaining responses to messages
- Frequent issues with prescription refills and continuity of medication access
- Problems with appointment scheduling and long wait times
- Reports of unprofessional or rude staff behavior
- Challenges accessing care due to perceived restrictive policies or insurance/billing issues
- Dissatisfaction with the quality of therapy or perceived lack of treatment consistency
In patients' words
"They have repeatedly every few months left me to go without my prescription for weeks at a time causing me to go back in and out of mental stability repeatedly."
— LocalityBiz review"Honestly most of the staff is extremely negative. Not many are helpful and they take forever to help solve issues."
— LocalityBiz review"Called again to cancel appt with psychiatrist they set me up with because his profile did not say he treated ADHD. Ask to speak to a supervisor and I was referred to patient experience to leave a voice mail by computer. Would NOT let me speak to anyone else!"
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