Burrell Behavioral Health
Behavioral Health • Springfield, MO
What patients say
Patients praise
- Instances of professional and warm support from individual providers
Common complaints
- Difficulty communicating with staff and obtaining responses to messages
- Frequent issues with prescription refills and continuity of medication access
- Problems with appointment scheduling and long wait times
- Reports of unprofessional or rude staff behavior
- Challenges accessing care due to perceived restrictive policies or insurance/billing issues
- Dissatisfaction with the quality of therapy or perceived lack of treatment consistency
In patients' words
"They have repeatedly every few months left me to go without my prescription for weeks at a time causing me to go back in and out of mental stability repeatedly."
— LocalityBiz review"Honestly most of the staff is extremely negative. Not many are helpful and they take forever to help solve issues."
— LocalityBiz review"Called again to cancel appt with psychiatrist they set me up with because his profile did not say he treated ADHD. Ask to speak to a supervisor and I was referred to patient experience to leave a voice mail by computer. Would NOT let me speak to anyone else!"
— BBB customer reviewMore clinics in Springfield
Mercy Behavioral Health
Patients praise: some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists · positive experiences with front-desk staff at specific locations being kind and respectful.
Lakeland Behavioral Health System
Patients praise: Some limited testimonials from years past describing positive experiences or helpful resources.
Swann Dermatology
Patients praise: Professional and knowledgeable care · Compassionate bedside manner.
Springfield Ambulatory Surgery Center
Patients praise: Professional, attentive, and reassuring staff · Efficient intake and discharge processes.
Anne E. Roberts, MD
Patients praise: integrative and personalized approach to medicine · highly knowledgeable and trustworthy provider.
Mercy Urology - S. Fremont
Patients praise: Professional/nice staff and they were able to accommodate despite scheduling issues · Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson).
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