Mercy Behavioral Health
Behavioral Health • Springfield, MO
Ratings by platform
- Rehab.com: 3.0/5 (8 reviews)
- Birdeye: 4.0/5 (6 reviews)
- Better Business Bureau: 1.6/5
- Yelp (General Mercy Hospital): 1.8/5 (96 reviews)
- Rehab.com (Mercy Clinic Psychiatry): 3.77/5 (31 reviews)
What patients say
Patients praise
- some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists
- positive experiences with front-desk staff at specific locations being kind and respectful
- praise for effective long-term treatment and improved mental health outcomes
- positive mention of spacious, well-lit waiting areas helping to reduce anxiety
Common complaints
- reports of unprofessional, rude, or dismissive staff and receptionists
- complaints regarding long hold times and poor communication regarding appointments
- concerns about patient intake processes, including feeling ignored or having needs minimized during a crisis
- negative experiences with administrative procedures, such as unexpected appointment cancellations or difficulty with refunds
- claims of impersonal treatment or being treated like a number
In patients' words
"The lady who answered the phone when I called to ask some basic questions was EXTREMELY hateful and rude."
— Rehab.com user review"My psychiatrist Dr. Sharma is phenomenal. We’ve really built a strong foundation for the mental health therapy I need and I’m fortunate to have a caring psychiatrist with a great sense of humor that genuinely cares about my well being."
— Rehab.com user review"They drop me for no reason. They just made no more appt... In my opinions they dump me like the tarsh."
— Birdeye user reviewMore clinics in Springfield
Lakeland Behavioral Health System
Patients praise: Some limited testimonials from years past describing positive experiences or helpful resources.
Swann Dermatology
Patients praise: Professional and knowledgeable care · Compassionate bedside manner.
Springfield Ambulatory Surgery Center
Patients praise: Professional, attentive, and reassuring staff · Efficient intake and discharge processes.
Anne E. Roberts, MD
Patients praise: integrative and personalized approach to medicine · highly knowledgeable and trustworthy provider.
Mercy Urology - S. Fremont
Patients praise: Professional/nice staff and they were able to accommodate despite scheduling issues · Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson).
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Behavioral Health clinics, or filter by state and specialty to compare patient ratings.