Mercy Behavioral Health - Springfield
Behavioral Health • Springfield, MO
Ratings by platform
- Rehab.com: 3.0/5.0 (8 reviews)
- Birdeye: 4.0/5.0 (6 reviews)
- Better Business Bureau: 1.6/5.0 ((General Mercy Hospital BBB listing))
- Yelp (General Mercy Hospital): 1.8/5.0 (96 reviews)
- Rehab.com (Mercy Clinic Psychiatry): 3.77/5.0 (31 reviews)
What patients say
Patients praise
- some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists
- positive experiences with front-desk staff at specific locations being kind and respectful
- praise for effective long-term treatment and improved mental health outcomes
- positive mention of spacious, well-lit waiting areas helping to reduce anxiety
Common complaints
- reports of unprofessional, rude, or dismissive staff and receptionists
- complaints regarding long hold times and poor communication regarding appointments
- concerns about patient intake processes, including feeling ignored or having needs minimized during a crisis
- negative experiences with administrative procedures, such as unexpected appointment cancellations or difficulty with refunds
- claims of impersonal treatment or being treated like a number
In patients' words
"The lady who answered the phone when I called to ask some basic questions was EXTREMELY hateful and rude."
— Rehab.com user review"My psychiatrist Dr. Sharma is phenomenal. We’ve really built a strong foundation for the mental health therapy I need and I’m fortunate to have a caring psychiatrist with a great sense of humor that genuinely cares about my well being."
— Rehab.com user review"They drop me for no reason. They just made no more appt... In my opinions they dump me like the tarsh."
— Birdeye user reviewMore clinics in Springfield
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