Mercy Urology - S. Fremont
Urology • Springfield, MO
Ratings by platform
- Birdeye: 2.8/5 (23 reviews)
- Vitals (practice): 3.3 (ratings overview shown) (not stated)
- Vitals (Dr. Robert Johnson): 3.7/5 (not stated)
- Mercy (Dr. Robert D. Johnson): 4.7/5 provider rating (894 patients)
What patients say
Patients praise
- Professional/nice staff and they were able to accommodate despite scheduling issues
- Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson)
- Provider ratings on Mercy site show high average rating for at least one urology provider (Dr. Robert D. Johnson)
Common complaints
- Poor communication and lack of responsiveness/callbacks
- Delays and rigid scheduling leading to rescheduling/poor customer service
- Unprofessional/un-caring experience and concerns about prioritizing money over patient care
- Difficulty getting appointments and inadequate follow-up reported by a patient
In patients' words
"“They were very professional and very nice. I highly recommend them.”"
— Birdeye review snippet for Mercy Urology - S. Fremont"“This is horrible customer service… I'm shopping for another Hospital. Big Medical is Big Problems.”"
— Birdeye review snippet for Mercy Urology - S. Fremont"“Lack of communication delays care. Three weeks of no one being available to speak and no call backs.”"
— Birdeye review snippet for Mercy Urology - S. Fremont"“Once you do get into see them the follow up is abysmal. They do not return phone calls, they do not respond to their Own MyMercy system.”"
— Vitals review for Dr. Tyrun K. Richardson (Mercy urology context in Springfield)More clinics in Springfield
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