Lakeland Behavioral Health System
Behavioral Health • Springfield, MO
Ratings by platform
- Birdeye: 2 stars (271 reviews)
- Rehab.com: 1.92/5 (263 reviews)
- Birdeye: 2 stars (337 reviews)
What patients say
Patients praise
- Some limited testimonials from years past describing positive experiences or helpful resources
Common complaints
- Reports of poor food quality, hygiene issues, and facility conditions (e.g., pests, mold)
- Reports of disrespectful or abusive interactions by staff towards patients
In patients' words
"This place is being investigated for abuse and neglect right now and while I was there maybe a week ago, a girl had lice and 2 others had staf infections, half the time the meals were cold..."
— Rehab.com user review"They really do define the meaning of putting the Psycho in Psychotherapy. This place is not any kind therapy at all. It induces more traumas than resolves them."
— Birdeye user review"Lakeland Behavioral Health does not tolerate assault, abuse and neglect, and the kind of behavior alleged runs counter to our standards, practices, and training."
— Lakeland Behavioral Health official statement regarding litigationMore clinics in Springfield
Mercy Behavioral Health
Patients praise: some patients report excellent, compassionate, and highly helpful care from specific doctors and psychologists · positive experiences with front-desk staff at specific locations being kind and respectful.
Swann Dermatology
Patients praise: Professional and knowledgeable care · Compassionate bedside manner.
Springfield Ambulatory Surgery Center
Patients praise: Professional, attentive, and reassuring staff · Efficient intake and discharge processes.
Anne E. Roberts, MD
Patients praise: integrative and personalized approach to medicine · highly knowledgeable and trustworthy provider.
Mercy Urology - S. Fremont
Patients praise: Professional/nice staff and they were able to accommodate despite scheduling issues · Some providers receive strong patient feedback for caring/compassionate bedside manner (e.g., Dr. Johnson).
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