Santa Clara County Behavioral Health Services -
Behavioral Health • Santa Clara, CA
Ratings by platform
- Birdeye (aggregated from Google): 1.3/5 stars (14 reviews)
What patients say
Patients praise
- Ongoing efforts to address mental health crises, including the addition of psychiatric beds and wellness programs for staff
- Availability of 24/7 support for individuals in crisis
Common complaints
- Difficulty accessing timely care and appointments due to staff shortages, particularly psychiatrists
- Perceived lack of compassion or responsiveness from staff and administrative personnel
- Challenges with medication refills and inconsistent communication
- Frustrations with the referral/triage process and feeling redirected rather than helped
- Concerns regarding the efficacy of programs like CARE Court and overall system coordination
In patients' words
"Absolutely useless service full of employees whose only goal is to redirect you endlessly without actually offering service of any kind."
— Patient review via Birdeye/Wanderlog"I've had a doctor 'punish me for being late by threatening to lower my medication (And eventually did!)... Not to mention completely inconsiderare, negligent and,, by all means unprofessional."
— Patient review via WanderlogMore clinics in Santa Clara
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