Internal Medicine Doctors in Santa Clara, CA - Sutter Health
Internal Medicine • Santa Clara, CA
What patients say
Patients praise
- High physician star ratings on the official Sutter Health website (often 4.9/5)
- Some patients report individual doctors as being thorough, intelligent, and personable
- Access to a large network of physicians
Common complaints
- Billing and insurance confusion, including high costs, lack of transparency, and difficulty with pre-authorization
- Poor customer service, including long hold times, unhelpful staff, and difficulty navigating the phone system
- Complaints about administrative inefficiencies, such as issues with scheduling, cancelled appointments, and lack of follow-up communication
- Patients feeling like a "number" or experiencing impersonal care from some providers
- Difficulty in escalating complaints or reaching patient relations/advocates
In patients' words
"My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance and just assumed that they would not have to do pre authorization... Sutter refused to submit this and now we are out thousands of dollars."
— BBB Reviews"Very frustrating dealing with Sutter Health Billing Department. It behaves like a collection agency and is not interested in looking at the information I mailed them."
— PissedConsumerMore clinics in Santa Clara
Internal Medicine at Santa Clara Medical Center - Kaiser Permanente
Patients praise: Professional, caring, and attentive individual physicians cited in specific reviews · Convenient one-stop-shop model with integrated online system (KP.org).
Internal Medicine Residency | Santa Clara Valley Medical Center
Patients praise: Highly regarded for critical care and specific hospital awards like America's 250 Best Hospitals · Strong performance in billing ethics and health care equity initiatives.
Santa Clara, CA Cardiologists | Sutter Health Doctors
Patients praise: High ratings and positive feedback for individual cardiologists regarding bedside manner and professional competence · Patients appreciate thorough explanations of medical conditions and treatments.
Valley Radiology Imaging
Patients praise: Friendly and professional staff · Efficient service for some patients.
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