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Internal Medicine at Santa Clara Medical Center - Kaiser Permanente

Internal Medicine • Santa Clara, CA

★★★☆☆2.9/5762 reviews across 1 platform

Ratings by platform

  • Yelp: 2.9/5 (762 reviews)

What patients say

Patients praise

  • Professional, caring, and attentive individual physicians cited in specific reviews
  • Convenient one-stop-shop model with integrated online system (KP.org)
  • High-quality labor and delivery services mentioned by some patients
  • Positive experiences with nursing and support staff in specific departments

Common complaints

  • Perceived rudeness or lack of empathy from some staff and physicians
  • Long wait times, particularly for specific services like allergy shots or check-in processes
  • Issues with communication and perceived lack of attention from registration staff
  • Occasional frustration with administrative or scheduling obstacles

In patients' words

"Nurses and staff are very helpful but the wait time and delays are unacceptable for allergy shot appointments."

— Birdeye review

"The labor and delivery team are always impeccable with their service, every detail is planned and catered too."

— Yelp review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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