Primary Care (Adult) - | Crystal Run Healthcare
Primary Care • Middletown, NY
Ratings by platform
- Yelp: 1.5 out of 5 stars (246 reviews) (246)
- Healthgrades: 1 out of 5 stars (1 review) (1)
- WebMD: 3 out of 5 stars (3 reviews) (3)
What patients say
Patients praise
- Occasional praise for specific medical professionals (technicians, certain doctors) for being professional, compassionate, and knowledgeable
Common complaints
- Difficulty reaching doctors or getting return calls
- Long wait times and scheduling issues
- Perceived lack of empathy and compassion from staff/providers
- Rudeness and poor bedside manner of some staff/doctors
- Frustration with treatment plans, perceived incompetence, and lack of personalized care
- Poor administrative/front desk management
In patients' words
"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystalrun Healthcare get progressively worse over time."
— WebMD review"After over 7 years of pain at my young age, I'm making a point to expose the "doctors" of Middletown NY, who have not gave much effort or the slightest care in helping me. I was passed around by the incompetent doctors of Crystal Run Healthcare... They stick to a standard treatment for every patient. they don't customize nothing..."
— LocalityBiz review"I went as a new patient in the pain management dept and the minute I sat down, the nurse started thinking I was there to score opiates. She kept interrupting me and refused to listen to me... Crystal Run shows little empathy and no compassion."
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