Locations, Hours & Phone Numbers - Middletown Medical
Primary Care • Middletown, NY
Ratings by platform
- Birdeye: 2.3/5 (6)
- SolvHealth: 1.7/5
- Facebook: 76% recommend (557)
What patients say
Patients praise
- praise for individual doctors, nurse practitioners, and clinical staff
- reports of quick, compassionate care in urgent care settings
- some patients report professional and friendly experiences
Common complaints
- long wait times for appointments and during visits
- unhelpful or rude office/front desk staff
- difficulties with communication and returning phone calls
- lack of transparency regarding billing, insurance coverage, and costs
- concerns about the quality of administrative processes and scheduling
In patients' words
"Awful service. Expect to wait a good month to get an appointment, then show up on time for your appointment and wait over an hour past your appiuntment time to be seen... Middletown Medical practitioners and the organization itself need to take a hard look at their inability to properly schedule time, provide accurate and proper care, and treat their customers as they should be - with respect."
— Birdeye Review"Service provided was great, but no one explained the costs and insurance ahead of the appointment. Bills from our First-Patient visit keep rolling in...$600 and still counting. We even ended up paying $150 for a 5 minute telehealth follow-up call... Unfortunately, because of this, we cannot trust this business."
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