Obstetrics & Gynecology - | Crystal Run Healthcare
Obstetrics & Gynecology • Middletown, NY
Ratings by platform
- Crystal Run Healthcare (Provider: Deborah K. Spencer): 4.9/5 (106 responses)
- Crystal Run Healthcare (Provider: Christian F. Roman-Rodriguez): 4.9/5 (48 responses)
- Crystal Run Healthcare (Provider: Jacquline Todd): 4.5/5 (18 ratings (56 comments))
- Zocdoc (Middletown Urgent Care): 4.46/5 (130 reviews)
- Yelp (Middletown): 1.5/5 (243 reviews)
What patients say
Patients praise
- Many individual Ob-Gyn providers maintain high patient ratings (e.g., 4.9/5)
- Some patients report professional and thorough care from specific doctors and staff
- Modern facilities
Common complaints
- Difficulty reaching doctors by phone or getting return calls
- Long wait times for appointments and at the facility
- Perceived lack of empathy or bedside manner among some staff/doctors
- Challenges with administrative processes such as prescription refills and records management
- Concerns regarding the thoroughness of examinations and care communication
In patients' words
"Regrettably, I had to place one star in an effort to proceed with a rating, but honestly, Crystal Run Healthcare deserves a zero rating. Beware...the building is modern but inside reveals rude staff members who demonstrate a lack of professionalism and empathy."
— A-Better-Place.com user review"Dr. Todd is knowledgeable, caring, friendly, thorough."
— Crystal Run Healthcare patient survey, March 2026"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystal Run Healthcare get progressively worse over time."
— WebMD patient review, September 2024More clinics in Middletown
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