Crystal Run Healthcare
Obstetrics & Gynecology • Middletown, NY
What patients say
Patients praise
- Many individual Ob-Gyn providers maintain high patient ratings (e.g., 4.9/5)
- Some patients report professional and thorough care from specific doctors and staff
- Modern facilities
Common complaints
- Difficulty reaching doctors by phone or getting return calls
- Long wait times for appointments and at the facility
- Perceived lack of empathy or bedside manner among some staff/doctors
- Challenges with administrative processes such as prescription refills and records management
- Concerns regarding the thoroughness of examinations and care communication
In patients' words
"Regrettably, I had to place one star in an effort to proceed with a rating, but honestly, Crystal Run Healthcare deserves a zero rating. Beware...the building is modern but inside reveals rude staff members who demonstrate a lack of professionalism and empathy."
— A-Better-Place.com user review"Dr. Todd is knowledgeable, caring, friendly, thorough."
— Crystal Run Healthcare patient survey, March 2026"Been calling my Dr. for 4 days and haven't gotten a return call yet. I've been a patient for over 25 years and I've watched Crystal Run Healthcare get progressively worse over time."
— WebMD patient review, September 2024More clinics in Middletown
Middletown Medical
Patients praise: Some providers are highly regarded by patients for their care and expertise · Specific mentions of positive clinical experiences and effective treatment outcomes.
Garnet Health
Patients praise: High praise for the clinical staff at the Rowley Family Birthing Center (nurses, doctors, and support staff) · Reports of kind, professional, and knowledgeable care during delivery experiences.
Northern Traditional Chinese Medicine
Patients praise: Effective pain management and symptom relief · Caring, professional, and knowledgeable practitioners.
Ivy Rehab
Patients praise: Highly skilled and knowledgeable clinicians · Kind, friendly, and supportive staff.
Middletown Medical
Patients praise: Professional and attentive medical staff · Effective clinical care by specific physicians.
Crystal Run Healthcare
Patients praise: High individual physician ratings for cardiologists (e.g., 4.9/5) · Appreciation for specific medical professionals' competence and professionalism.
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