Gastroenterology | Crystal Run Healthcare
Gastroenterology • Middletown, NY
Ratings by platform
- Yelp: 1.5 out of 5 stars (246 reviews)
- Healthgrades: 1.0 out of 5 stars (1 review (for office))
- Revdex: Predominantly 1-star ratings (30 reviews (majority negative))
What patients say
Patients praise
- Some specific medical staff and technicians praised for being professional and compassionate
- Occasional positive experiences with specific specialists despite broader practice complaints
Common complaints
- Difficulties reaching staff/doctors and lack of call-backs
- Long wait times and scheduling issues
- Billing problems and errors
- Poor customer service from call centers
- Staff perceived as rude or inexperienced in some departments
In patients' words
"I'm run out of my medication EVERY month without fail. There's zero recourse. They hide behind a call center. NO one will call you back and there's literally ZERO ways to complain or get any attention for issues you have."
— Healthgrades review (April 2025)"The results... found patients are highly critical of the practice’s quality and accessibility of care, as well as billing problems and customer service, since it was bought out by Optum in 2023."
— News 12 reporting (April 2025) on a survey regarding Optum-owned practices including Crystal RunMore clinics in Middletown
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