
Behavioral Health & Psychiatry | Crystal Run Healthcare
Behavioral Health • Middletown, NY
Ratings by platform
- Yelp: 1.5 out of 5 stars (246 reviews)
- WebMD: Variable/Low generally reported (3 reviews reported on WebMD)
- Crystal Run Healthcare website: 4.9 out of 5 stars (for Dr. Nicholas Batson) (17 responses)
What patients say
Patients praise
- Some individual providers receive high quality ratings (e.g., CMS MIPS scores)
- Occasional praise for specific professional and compassionate medical staff members
Common complaints
- Long wait times for appointments and on telephone hold
- Difficulties reaching physicians or receiving return calls
- Concerns regarding billing practices and customer service quality
- Reports of rude, dismissive, or unprofessional staff and provider behavior
- Perception of rushed appointments and a lack of empathy or personalized care
In patients' words
"The staff are known to discard items that are waiting to be tested. I also had to call several times to have a prescription refilled... Overall, it is truly a nightmare at Crystal Run Healthcare."
— A Better Place Reviews"Been calling my Dr. for 4 days and haven't gotten a return call yet... I don't need a doctor that I can't get in touch with."
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