Crystal Run Healthcare
Behavioral Health • Middletown, NY
Ratings by platform
- Yelp: 1.5/5 (246 reviews)
- WebMD (3 reviews)
- Crystal Run Healthcare website: 4.9/5 (17 reviews)
What patients say
Patients praise
- Some individual providers receive high quality ratings (e.g., CMS MIPS scores)
- Occasional praise for specific professional and compassionate medical staff members
Common complaints
- Long wait times for appointments and on telephone hold
- Difficulties reaching physicians or receiving return calls
- Concerns regarding billing practices and customer service quality
- Reports of rude, dismissive, or unprofessional staff and provider behavior
- Perception of rushed appointments and a lack of empathy or personalized care
In patients' words
"Been calling my Dr. for 4 days and haven't gotten a return call yet... I don't need a doctor that I can't get in touch with."
— WebMDMore clinics in Middletown
Garnet Health
Patients praise: phenomenal, attentive, and caring nursing staff in the birthing center · strong professionalism and kindness reported by many patients during delivery experiences.
Northern Traditional Chinese Medicine
Patients praise: Effective pain management and symptom relief · Caring, professional, and knowledgeable practitioners.
Ivy Rehab
Patients praise: Highly skilled and knowledgeable clinicians · Kind, friendly, and supportive staff.
Middletown Medical
Patients praise: Professional and attentive medical staff · Effective clinical care by specific physicians.
Crystal Run Healthcare
Patients praise: High individual physician ratings for cardiologists (e.g., 4.9/5) · Appreciation for specific medical professionals' competence and professionalism.
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