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Behavioral Health & Psychiatry | Crystal Run Healthcare

Behavioral HealthMiddletown, NY

★★☆☆☆1.7/5263 reviews across 2 platforms

Ratings by platform

  • Yelp: 1.5 out of 5 stars (246 reviews)
  • WebMD: Variable/Low generally reported (3 reviews reported on WebMD)
  • Crystal Run Healthcare website: 4.9 out of 5 stars (for Dr. Nicholas Batson) (17 responses)

What patients say

Patients praise

  • Some individual providers receive high quality ratings (e.g., CMS MIPS scores)
  • Occasional praise for specific professional and compassionate medical staff members

Common complaints

  • Long wait times for appointments and on telephone hold
  • Difficulties reaching physicians or receiving return calls
  • Concerns regarding billing practices and customer service quality
  • Reports of rude, dismissive, or unprofessional staff and provider behavior
  • Perception of rushed appointments and a lack of empathy or personalized care

In patients' words

"The staff are known to discard items that are waiting to be tested. I also had to call several times to have a prescription refilled... Overall, it is truly a nightmare at Crystal Run Healthcare."

A Better Place Reviews

"Been calling my Dr. for 4 days and haven't gotten a return call yet... I don't need a doctor that I can't get in touch with."

WebMD

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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