University of Wisconsin Division of Gastroenterology and Hepatology
Gastroenterology • Madison, WI
Ratings by platform
- Birdeye (UW Health 20 S. Park Clinic Gastroenterology and Hepatology): 4.8/5 (28 reviews)
- U.S. News (patient experience rating) - Gastroenterologists at UW Health University Hospital: 4/5 (31 reviews)
- U.S. News (Dr. Ian Grimes): 5/5 (patient experience) (32 reviews total)
- U.S. News (Dr. John B. Williams): 5/5 (patient experience) (20 reviews total)
- PissedConsumer (UW Health): 1.7/5 (out of 5) (4 reviews)
- Comparably (UW Health customer reviews): 3 positive / 10 constructive (CSAT summary) (13 reviews)
What patients say
Patients praise
- Kind/caring clinicians and helpful communication
- Professional explanations and patient education
- Positive preventative exam experience
- High physician patient-experience scores on U.S. News for some individual gastroenterologists
Common complaints
- Billing/estimate discrepancies and coding errors (BBB complaint summary)
- Long wait times for appointments and difficulty getting help
- Perceived lack of treatment for digestive conditions (complaint narratives)
- Overall customer service/quality-of-care concerns and “room for improvement”
In patients' words
"“Was nice meeting my new doctor Dr. Daniels. Everybody was very nice… everything was explained to me.”"
— Birdeye review snippet for UW Health 20 S. Park Clinic Gastroenterology and Hepatology"“A very kind and caring team. The best experience you could ask for on those preventative exams.”"
— Yelp review snippet for UW Health - Digestive Health Center (Madison)"“When I received the bill… it was for more than double the amount that was estimated.”"
— BBB complaints page summary for UW Health"“AWFUL HEALTHCARE… SOONEST APPOINTMENT TO SEE A DOCTOR WAS 4 MONTHS OUT.”"
— PissedConsumer page (UW Health)"“Out of the 13 UW Health customer reviews 3 were positive and 10 were constructive.”"
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