Alcoholism Treatment & Drug Rehab Centers - Cleveland Clinic
Addiction Recovery • Lakewood, OH
Ratings by platform
- Rehab.com (Lakewood Family Health Center): 3.1 out of 5 stars (173 reviews (on Rehab.com))
- Yelp: 2.8 out of 5 stars (17 reviews)
What patients say
Patients praise
- Some individual caregivers and doctors are highly regarded for their care and empathy
- Convenience of certain lab processes for some patients
- Some patients appreciate the professionalism and responsiveness of specific staff members
Common complaints
- Long wait times for appointments and at the facility
- Issues with administrative, scheduling, and billing accuracy
- Reports of rude or dismissive interactions with front desk/reception staff
- Frustrations regarding communication and reaching staff by phone
- General dissatisfaction with the overall patient experience at the Lakewood facility
In patients' words
"Got in waiting room quickly but sat almost 45 for doctor."
— Rehab.com review for Lakewood Family Health Center"I called for 2 days straight, its a automated recording, no one pick up the phone."
— Review for Lakewood facility"you will spend no less than 6 hours before seeing anyone."
— ComplaintsBoard review for Cleveland Clinic facilityMore clinics in Lakewood
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