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Madison Eye Care: Optometrist, Eye Doctor in Westlake and ...

OphthalmologyLakewood, OH

★★★★★4.8/51,021 reviews across 2 platforms

Ratings by platform

  • Birdeye: 4.8/5 (665 reviews (Lakewood location))
  • Birdeye: 4.8/5 (356 reviews (Dr. Gregory J. Kovats))
  • BestProsInTown: Generally positive (138 reviews (Westlake location))

What patients say

Patients praise

  • Thorough and knowledgeable optometrists
  • Friendly and helpful staff members
  • Welcoming and comfortable office environment
  • Modern technology and clear explanations during exams
  • Long-term patient satisfaction with specific doctors

Common complaints

  • Issues with eyeglasses fit and quality
  • Difficulty obtaining refunds or addressing order errors
  • Negative experiences with administrative processes or customer service staff
  • Limited appointment availability at certain locations

In patients' words

"Dr Leah Steele was a true pleasure. She has a perky and warm spirit... She is very thorough and knowledgeable, offering different solutions to correct my vision."

Birdeye review

"After a months long saga I finally have a functional pair of glasses... I am getting the runaround and it..."

MapQuest review regarding eyeglasses order issues

"Dr. Mogordy is the best! We really trust these doctors... good people, smart people, caring people."

Yelp review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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