South Sound Physical & Hand Therapy - Lacey
Physical Therapy • Lacey, WA
Ratings by platform
- Wheree: Generally high, with an aggregate score around 9/10 based on multiple metrics (e.g., Service Quality 9.4/10, Doctor's Expertise 9.1/10) (Multiple reviews cited in aggregate summary)
- Puget Sound Consumers' Checkbook: Recommended (individual consumer ratings) (2 ratings per site)
What patients say
Patients praise
- Professional and knowledgeable therapists
- Friendly and welcoming staff
- Effective treatment and positive recovery results
- Clean and comfortable environment
- Clear communication regarding treatment plans and exercises
Common complaints
- Issues with administrative processes and communication regarding referrals and appointments
In patients' words
"Always the best I’ve ever had. So knowledgeable about all or any specific areas that you are dealing with. And I’ve dealt with many. Can’t say enough!"
— Loc8NearMe user review, June 2026"Absolute worst experience I've ever had with a medical provider. It was a very typical process, sent my new patient paperwork complete with insurance six weeks prior to my first appointment... In the meantime, these clowns cancel all my appointments and claim they called me back to confirm. Which they didn't."
— LocalityBiz user review"The front desk staff are so bubbly and friendly and that leaves a lasting impression!... The therapists gently corrected me when my form was wrong which is VERY important for not only exercising but also recovery."
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