Physical Therapy in Lacey, WA
Physical Therapy • Lacey, WA
Ratings by platform
- Doctible: 5.0/5 (48 reviews)
- Puget Sound Consumers' Checkbook: Not specified (1 review)
What patients say
Patients praise
- Friendly, professional, and compassionate staff members
- Effective, personalized, and goal-oriented treatment plans
- Strong focus on listening to patient concerns and educating them on their condition
- Clean, professional clinic environments with convenient locations and scheduling flexibility
Common complaints
- Concerns over billing practices and unexpected fees
- Reports of administrative challenges including scheduling errors and communication issues with paperwork
- Complaints regarding understaffing and perceived lack of individual attention during sessions
- Occasional dissatisfaction with progress and perceived lack of care efficacy
In patients' words
"Totally awesome assistance and know what they are doing at Penrose. I was afraid I would never be the same again but Penrosse nurtured me back to health."
— Penrose & Associates Physical Therapy patient review"Absolute worst experience I've ever had with a medical provider. ... they make it a habit of making their process difficult when it doesn't need to be."
— South Sound Physical & Hand Therapy patient review"The staff are friendly and LISTEN to your issues. Zach was quick to pinpoint an old issue and explain how it may impact my recovery with an upcoming surgery"
— Elevate Sports and Spine Physical Therapy patient reviewMore clinics in Lacey
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