NW Sports Physical Therapy
Physical Medicine & Rehabilitation • Lacey, WA
What patients say
Patients praise
- Highly skilled, professional, and knowledgeable therapists
- Effective, personalized treatment plans that lead to measurable progress and improved mobility
- Friendly, attentive, and supportive administrative and clinical staff
- Helpful patient education and communication throughout the recovery journey
- Convenient scheduling and responsive care for many patients
Common complaints
- Administrative issues, including scheduling errors and difficulty with billing or appointment changes
- Concerns regarding understaffing and safety, specifically patients feeling left alone during exercises
- Perceived lack of progress in treatment plans
- Frustration with communication and perceived lack of professionalism in customer service encounters
In patients' words
"Regularly has 3-5 clients working and only 1-2 PTs. My first week after ACL surgery I was left alone to walk across the facility... Not safe, understaffed, poorly suited for ADA needs."
— Review for Inspire Physical and Hand Therapy"Absolute worst experience I've ever had with a medical provider... They call me the day before my appointment to tell me that my self-referal can't be accepted... I show up with the letter to find out they canceled all the appointment."
— Review for South Sound Physical & Hand Therapy"Totally awesome assistance and know what they are doing... Really worked around my schedule customer service the best."
— Review for Penrose & Associates Physical Therapy"Stephanie, Svenja, and team are incredible. They were able to see me much quicker than other PT places, and provided me professional, thorough, capable, compassionate care throughout my experience with them."
— Review for Elevate Sports and Spine Physical TherapyMore clinics in Lacey
Hawk's Prairie Vision Clinic
Patients praise: Thorough and professional doctors and clinical staff · High quality of care and effective medical examinations.
MultiCare Capital Endocrinology
Patients praise: Physicians and providers often described as knowledgeable, caring, and professional · High patient satisfaction with individual provider interactions (e.g., listening, explaining conditions).
Medical Imaging - MultiCare
Patients praise: Generally professional, friendly, and attentive staff · Efficient scheduling and short wait times in some instances.
MultiCare Indigo Urgent Care
Patients praise: Friendly, helpful staff and good bedside manner · Clean, modern facility with a comfortable patient experience.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in Lacey, or filter by state and specialty to compare patient ratings.