Physical Therapy in Lacey, WA
Physical Medicine & Rehabilitation • Lacey, WA
Ratings by platform
- Doctible (Penrose & Associates Physical Therapy): 5.0 / 5 (48)
What patients say
Patients praise
- Highly skilled, professional, and knowledgeable therapists
- Effective, personalized treatment plans that lead to measurable progress and improved mobility
- Friendly, attentive, and supportive administrative and clinical staff
- Helpful patient education and communication throughout the recovery journey
- Convenient scheduling and responsive care for many patients
Common complaints
- Administrative issues, including scheduling errors and difficulty with billing or appointment changes
- Concerns regarding understaffing and safety, specifically patients feeling left alone during exercises
- Perceived lack of progress in treatment plans
- Frustration with communication and perceived lack of professionalism in customer service encounters
In patients' words
"Regularly has 3-5 clients working and only 1-2 PTs. My first week after ACL surgery I was left alone to walk across the facility... Not safe, understaffed, poorly suited for ADA needs."
— Review for Inspire Physical and Hand Therapy"Absolute worst experience I've ever had with a medical provider... They call me the day before my appointment to tell me that my self-referal can't be accepted... I show up with the letter to find out they canceled all the appointment."
— Review for South Sound Physical & Hand Therapy"Totally awesome assistance and know what they are doing... Really worked around my schedule customer service the best."
— Review for Penrose & Associates Physical Therapy"Stephanie, Svenja, and team are incredible. They were able to see me much quicker than other PT places, and provided me professional, thorough, capable, compassionate care throughout my experience with them."
— Review for Elevate Sports and Spine Physical TherapyMore clinics in Lacey
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