Baystate Family Medicine - Greenfield
Pediatrics • Greenfield, MA
Ratings by platform
- Birdeye: 2.1 out of 5 stars (54 reviews)
What patients say
Patients praise
- Individual providers are frequently praised for being compassionate, thorough, and good listeners
- Some patients report feeling respected and not rushed during their appointments
- Specific doctors and nurse practitioners (e.g., Dr. John Romano, Megan McWherter, CNP) receive high praise for their care and diagnostic abilities
Common complaints
- Significant difficulties reaching the office via phone, long hold times, and lack of returned calls
- Long wait times for appointments and difficulty scheduling timely care
- Frustrations with administrative processes, including medical records transfers and billing errors
- Perceived unprofessionalism or lack of empathy from some staff members
- Concerns regarding office environment and communication policies (e.g., lack of masking, sensitive information being discussed in public areas)
In patients' words
"This is the 3rd instance I've called the office with an issue, I called 3 times yesterday and again this morning and no call back."
— LocalityBiz"Dr. Romano is amazing. He diagnosed my husband after a full year of multiple, long term inpatient stays... with no resolve. He dedicated himself to determining what was causing his severe health issues."
— Vitals"Megan McWherter is a good listener who offers thoughtful and helpful advice. ... I am very happy that she is my primary care physician."
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