Bridge Primary
Primary Care • Greenfield, MA
Ratings by platform
- Bridge Primary (via Birdeye/Google): 4.9/5 (434 reviews)
- Dr. Robert Baldor (via Healthgrades): 4.8/5 (21 reviews)
- Dr. Peter Koppenheffer (via Vitals): 4.0/5
- Jennifer Norton, CNP (via Sharecare): 4.8/5 (21 reviews)
What patients say
Patients praise
- Providers described as compassionate, thorough, and knowledgeable
- Personalized and relationship-based approach to care (specifically Bridge Primary)
- High overall satisfaction scores (4.8-4.9 stars) for several individual providers and practices
- Friendly and helpful interactions with front-desk staff in some instances
Common complaints
- Difficulty reaching the office via phone or getting timely call-backs
- Long wait times for appointments and in-office visits
- Inconsistent communication regarding prescriptions
- Reports of feeling dismissed or unheard by certain providers
- Concerns regarding office management and administrative turnover
In patients' words
"One patient describes Bridge Primary Care as “Awesome,” highlighting a thorough primary care provider who understands their needs and concerns, is caring, and very personable."
— Nextdoor"I'm very happy with Greenfield Family Medicine, and Jane Plager is simply the best!"
— Healthgrades"Dr. Kopenheffer is pompous, does not listen, or if he does, he seems to feel the need to disagree with anything the patient says."
— VitalsMore clinics in Greenfield
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