Urology | Baystate Health
Urology • Greenfield, MA
Ratings by platform
- Healthgrades (Dr. Richard Alexander): 4.6/5 (27 reviews)
- Healthgrades (Dr. John Daly): 4.9/5 (29 reviews)
- WebMD (Dr. Richard Alexander): 5.0/5 (18 ratings)
- Vitals (Dr. John Daly): 5.0/5 (11 ratings)
What patients say
Patients praise
- Providers described as knowledgeable, professional, and caring
- High praise for surgical care and staff attentiveness in positive experiences
- Effective treatment outcomes for many patients
- Doctors often seen as compassionate and thorough
Common complaints
- Difficulty securing timely appointments (long wait times)
- Staff interactions described by some as rude, dismissive, or impatient
- Lack of clear communication regarding appointment changes or treatment plans
- Concerns about unnecessary testing or lack of coordinated care
In patients' words
"The worst, most toxic medical office I've ever experienced. There is zero two-way communication or informed consent. Many of the staff are rude hostile impatient dismissive and condescending."
— LocalityBiz review of Baystate Urology - Greenfield"Dr. Alexander is wonderful and has a great team he works with."
— WebMD review of Dr. Richard Alexander"My experience with Dr. Daley his staff medical staff and the medical staff at the hospital was a terrific and excellent experience in my life Dr. Daley and his staff saved my life"
— WebMD review of Dr. John DalyMore clinics in Greenfield
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