Baystate Health
Urology • Greenfield, MA
What patients say
Patients praise
- Providers described as knowledgeable, professional, and caring
- High praise for surgical care and staff attentiveness in positive experiences
- Effective treatment outcomes for many patients
- Doctors often seen as compassionate and thorough
Common complaints
- Difficulty securing timely appointments (long wait times)
- Staff interactions described by some as rude, dismissive, or impatient
- Lack of clear communication regarding appointment changes or treatment plans
- Concerns about unnecessary testing or lack of coordinated care
In patients' words
"The worst, most toxic medical office I've ever experienced. There is zero two-way communication or informed consent. Many of the staff are rude hostile impatient dismissive and condescending."
— LocalityBiz review of Baystate Urology - Greenfield"Dr. Alexander is wonderful and has a great team he works with."
— WebMD review of Dr. Richard Alexander"My experience with Dr. Daley his staff medical staff and the medical staff at the hospital was a terrific and excellent experience in my life Dr. Daley and his staff saved my life"
— WebMD review of Dr. John DalyMore clinics in Greenfield
Urology Group of Western New England
Patients praise: Appreciation for helpful and informative consultations with specific doctors · Courteous and efficient support staff experiences reported by some patients.
Baystate Medical Practices - Pioneer Women's Health - Greenfield
Patients praise: Attentive and caring providers · Friendly and courteous office staff.
Bridge Primary
Patients praise: Providers described as compassionate, thorough, and knowledgeable · Personalized and relationship-based approach to care (specifically Bridge Primary).
MVPT Physical Therapy
Patients praise: Professional and knowledgeable staff · Friendly and welcoming environment.
New England Dermatology & Laser Center
Patients praise: Knowledgeable, friendly, and professional staff · Excellent patient care and thoroughness in explanations.
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