Urology Group of Western New England
Urology • Greenfield, MA
Ratings by platform
- Birdeye: 3.7/5 (131 reviews)
What patients say
Patients praise
- Appreciation for helpful and informative consultations with specific doctors
- Courteous and efficient support staff experiences reported by some patients
- Satisfaction with treatment outcomes for specific conditions like kidney stones
Common complaints
- Perceived lack of compassion, communication, and continuity of care
- Dissatisfaction with dismissive attitudes from some medical providers
- Frustration with appointment scheduling and administrative follow-up processes
- Concerns regarding specific procedural methods and patient experiences during procedures
In patients' words
"The care provided by the doctor and the support staff has been excellent. We appreciate the time spent answering questions and working to ensure my mother is as comfortable as possible."
— Patient review via LocalityBiz"Dr. Harris was dismissive and made me feel like I was wasting his time. He provided absolutely no follow-up. Probably the worst medical provider I’ve ever been to."
— Patient review via LocalityBiz"Not striking a chord of confidence just trying to get an appointment. First instructed to call primary care and have records faxed over and 'we will call you and set up an appointment.'"
— Patient review via MapQuestMore clinics in Greenfield
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