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New England Dermatology & Laser Center

Dermatology • Greenfield, MA

★★★★★4.7/5846 reviews across 3 platforms

Ratings by platform

  • TrustAnalytica: 4.6/5 (102 reviews)
  • Reviewsonmywebsite.com: 4.7/5 (744 reviews)
  • Facebook: 66% recommend (41 reviews)

What patients say

Patients praise

  • Knowledgeable, friendly, and professional staff
  • Excellent patient care and thoroughness in explanations
  • Convenient locations and parking

Common complaints

  • Difficulties with telephone communication and reaching staff
  • Issues scheduling or managing appointments
  • Concerns regarding the effectiveness of specific cosmetic treatments
  • Dissatisfaction with the amount of time or attention provided during appointments

In patients' words

"Visit was fine. Contacting them afterwards was ridiculously difficult. Their "system" is for you to call and leave a message with the person who answers that is "passed on" to "someone on the team". After several days you call again and again receiving no call-back."

— WebMD review

"Well if you enjoy making two appointments and don’t get seen either time then this may be the practice for you. ... I don’t mind driving 25 miles but not for nothing!"

— Reviewsonmywebsite.com review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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