University of Michigan Health-West
Primary Care • Grand Rapids, MI
What patients say
Patients praise
- Specific providers frequently praised for compassionate and quality care
- Positive interactions with nursing staff
- Appreciation for the expertise and connection to a world-class health system
- Clean facility environment
Common complaints
- Long wait times for phone support and scheduling
- Difficulty reaching staff or receiving timely responses via patient portal
- Complaints regarding front-desk customer service and perceived lack of empathy
- Occasional reports of feeling dismissed by providers
- Billing and facility-related concerns
In patients' words
"I have always had excellent care at University of Michigan health East. No complaints from me."
— Birdeye user review"If I was rating just Dr Muza Moons I would give a 5 star review and she’s the only reason I stay there for my care, but the office and service from the staff are awful."
— LocalityBiz user reviewMore clinics in Grand Rapids
Primary Care Providers - Find a Physician or Specialist
Patients praise: Strong listening skills and thoroughness in medical history review · Professional, knowledgeable, and caring demeanor.
Trinity Health Medical Group, Primary Care & Pediatrics
Patients praise: Providers are described as caring and attentive (specifically Dr. Foster) · Easy to receive information and call backs regarding non-urgent questions.
Sleep Medicine Center
Patients praise: High patient experience rating for sleep medicine services specifically · Competent and experienced medical staff mentioned generally.
The Cancer & Hematology Centers
Patients praise: Highly regarded medical staff, including kind and compassionate doctors and nurses · Knowledgeable and expert oncology care teams.
Corewell Health Urology – Wealthy
Patients praise: High provider ratings (generally 4.8-4.9/5) · Compassionate and professional bedside manner.
Corewell Health Comprehensive Breast Clinic
Patients praise: Providers are frequently described as compassionate, thorough, and knowledgeable · Patients appreciate that doctors take the time to listen to concerns and explain options clearly without rushing.
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