Sleep Medicine Center - University of Michigan Health-West
Sleep Center • Grand Rapids, MI
Ratings by platform
- US News & World Report (Sleep Medicine category): 5 out of 5 (Not explicitly stated (based on 5,000 evaluations))
What patients say
Patients praise
- High patient experience rating for sleep medicine services specifically
- Competent and experienced medical staff mentioned generally
Common complaints
- Long wait times on the phone and in-person
- Difficulties with scheduling appointments and reaching staff
- Perceived lack of concern or responsiveness from some administrative/support staff
- Frustration with billing and customer service interactions
In patients' words
"If I was rating just Dr Muza Moons I would give a 5 star review and she’s the only reason I stay there for my care, but the office and service from the staff are awful."
— LocalityBiz (Review of University of Michigan Health West)"Waited 8 months and drove 3 hours to see a specialist... could not get through to anyone (message indicating there were "15 callers ahead" of me)."
— LocalityBiz (Review of University of Michigan Health West)More clinics in Grand Rapids
Trinity Health Medical Group, Sleep Medicine – Cherry
Patients praise: Patients appreciate providers who are knowledgeable, professional, and thorough in their explanations · Many patients report that providers take the time to listen to concerns and brainstorm practical solutions.
Cancer Center in Grand Rapids, MI | CHC
Patients praise: Highly regarded medical staff, including kind and compassionate doctors and nurses · Knowledgeable and expert oncology care teams.
Corewell Health Urology – Wealthy
Patients praise: High provider ratings (generally 4.8-4.9/5) · Compassionate and professional bedside manner.
Corewell Health Comprehensive Breast Clinic
Patients praise: Providers are frequently described as compassionate, thorough, and knowledgeable · Patients appreciate that doctors take the time to listen to concerns and explain options clearly without rushing.
Primary Care Providers - Find a Physician or Specialist
Patients praise: Strong listening skills and thoroughness in medical history review · Professional, knowledgeable, and caring demeanor.
Owens Physical Therapy: Grand Rapids Physical Therapists
Patients praise: Personalized, one-on-one patient care · Professional and knowledgeable staff.
Comparing your options?
Browse other clinics in Grand Rapids, or filter by state and specialty to compare patient ratings.