Trinity Health Medical Group, Sleep Medicine – Cherry
Sleep Center • Grand Rapids, MI
Ratings by platform
- Trinity Health Michigan official website: Official Trinity Health pages show average provider ratings ranging from approximately 4.7 to 4.9 out of 5 across various sleep medicine specialists (Individual provider pages list dozens to hundreds of ratings (e.g., 113 to 281 ratings per provider))
- Healthgrades: Healthgrades ratings for specific providers show variability, with some receiving around 4.1 stars while others have critical individual reviews (Smaller sample sizes (e.g., 9 reviews) compared to official internal surveys)
What patients say
Patients praise
- Patients appreciate providers who are knowledgeable, professional, and thorough in their explanations
- Many patients report that providers take the time to listen to concerns and brainstorm practical solutions
- High overall ratings on official Trinity Health provider pages often reflect positive experiences with communication and care quality
Common complaints
- Complaints regarding lack of transparency about costs and ordering unnecessary tests
- Reports of poor bedside manner, lack of compassion, and failure to listen to patient concerns
- Frustration with administrative policies, such as difficulty switching doctors and requirements for in-person visits for equipment supplies
- Staff-related issues, including perceived rudeness and scheduling challenges
In patients' words
"Dr Madala really listened to me and my concerns. She is always respectful to me and answers any questions related to my issues. She offered practical advice and reviewed my progress from past reports."
— Trinity Health / Ratings.MD patient surveys"What a horrible experience. I'm due for a new cpap... They asked me to pay $300 before I could even see the equipment or discuss any options with them - responding with 'we don't do that'. They were super rude."
— LocalityBiz review"Dr. Madala displayed no bed side manner and was very flat and was not very welcoming... She was quick to dismiss my fatigue even though it was explained to her that it was becoming debilitating."
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