Gastroenterology & GI Lab | St. Jude Heritage Medical Group
Gastroenterology • Fullerton, CA
Ratings by platform
- St. Jude Heritage Medical Group Provider Profile (Dr. Patrick T. Koo): 4.7 out of 5 stars (154 ratings) (154)
- St. Jude Heritage Medical Group Provider Profile (Dr. Sajen John Mathews): 4.9 out of 5 stars (173 ratings) (173)
- St. Jude Heritage Medical Group Provider Profile (Jill Olmstead, NPC): 4.9 out of 5 stars (222 ratings) (222)
- Birdeye (St. Jude Digestive Health at Knott Family Endoscopy Center): 4.5 out of 5 stars (18)
What patients say
Patients praise
- Highly praised physicians for being kind, caring, and thorough
- Professional and compassionate staff interactions in many instances
- Efficient clinical processes and well-run endoscopy procedures
- Helpful and attentive bedside manner that makes patients feel comfortable
Common complaints
- Difficulty scheduling appointments and long hold times on the phone
- Concerns regarding administrative/office communication and follow-up directions
- Occasional negative patient interactions with specific providers or staff members
- Reports of perceived lack of thorough examination or limited telehealth-only consultations in some instances
In patients' words
"OMG, I was on hold for 45 minutes... Finally after 45 minutes I reached Jennifer and all she said was Dr. Yoon has to call me back maybe next Tuesday (this is Friday). This is just unacceptable."
— Patient review on LocalityBiz"Jill always goes above & beyond the call of duty for me! Suggesting health recipes, exercises anything to help me & not only my GI Health but my all over health."
— Patient review on St. Jude Heritage Medical Group provider profile"Dr. Matthew's is so kind and caring. He always listens to me as I share my concerns and tries to give me answers I can easily understand. I am so thankful to have him as part of my care team."
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