Rehabilitation Services - Franklin - Concord Hospital
Rehabilitation Services • Franklin, NH
Ratings by platform
- Google Reviews: 2.5 out of 5 (92 Google reviews)
- General patient survey data: 50% recommend the hospital
- CMS-based metrics: 62% recommend the hospital
What patients say
Patients praise
- Some patients report friendly and genuine staff relationships
- Effective medical and emergency care noted by some users
- Cleanliness often rated positively
- Help with mental health cited as a strength by some
Common complaints
- Staff responsiveness concerns
- Communication gaps, especially in ER and regarding billing/appointments
- Poor quality of hospital food
- Some therapists perceived as lacking specific experience or background
- Difficulty reaching staff via phone for scheduling
In patients' words
"Have had 3 visits to Franklin for rehab as well as emergency room services. I cannot say enough about how wonderful Franklin is. We now feel like the staff are genuine friends."
— Google Review"Facility is able to protect patient from themselves....harming themselves. Meetings with therapists. I felt that one therapist didn't have enough background with these types of issues."
— Best Rehabs user review"The food that they feed patients is horrible. My husband ordered a cheeseburger for supper tonite and it was all dried up."
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