Mountain Ridge Center - NH - Genesis HealthCare
Rehabilitation Services • Franklin, NH
Ratings by platform
- Medicare Care Compare/Official data sources: 1 out of 5 stars (CMS/Medicare based) (not specified (based on Medicare metrics))
- Genesis HealthCare website: 3.6 out of 5 stars (32 customer satisfaction ratings)
- Birdeye: 3.8 out of 5 stars (57 reviews)
What patients say
Patients praise
- dedicated staff members cited in some individual experiences
- helpful nursing and rehabilitation services in select instances
Common complaints
- insufficient staffing levels
- poor quality of food and dietary errors
- cleanliness and sanitation concerns, including odors
- concerns regarding patient safety and care quality
In patients' words
"This place was terrible. My mom is there for rehab and I don't think I have seen care this bad. The food looked terrible and when I had a bite and it was cold and just didn't taste good. They give them a menu and they give the wrong food."
— SeniorCare.com"As a former employee, I wouldn't send my dead goldfish here. You have one aid taking care of anywheres from 17 residents up to 31. Management doesn't help. The carpet in the entryway smells like urine. The 200 wing smells like urine/ BM."
— Birdeye"I soonafter realized that my expectations were unrealistic and that a heck of a lot more goes into these 'mini-communities'. I have the highest level of respect for all the caregivers/nurses... thank you for your warmth and selflessness."
— SeniorCare.comMore clinics in Franklin
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