HealthFirst Family – Compassionate Health Care
Internal Medicine • Franklin, NH
Ratings by platform
- rater8: 4.97 out of 5 (aggregate across multiple providers/locations) (246 ratings and 126 comments)
What patients say
Patients praise
- attentive, thorough, and professional providers who listen to concerns
- compassionate care regardless of ability to pay
- helpful and caring nursing and behavioral health staff
- integrated team-based approach for primary and behavioral health care
Common complaints
- billing issues and incompetence in the administrative office
- poor communication, such as unreturned phone calls
- patients feeling unheard, stigmatized, or judged by staff
- workplace stress due to high patient volume and management challenges
In patients' words
"Office staff is completely incompetent, and they are aware their billing system is not billing correctly and won't do anything... These people only care about your money and not your health."
— LocalityBiz review"I feel so at home with Carly. She is the best. She really has a big heart and really looks out for her patience."
— rater8 patient review for Carly Rose Burke, APRN"Wonderful. Caring and listened to my concerns. Best physician I’ve been to."
— rater8 patient review for Kimberly Fader, APRNMore clinics in Franklin
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