Concord Hospital Primary Care - Franklin
Family Medicine • Franklin, NH
Ratings by platform
- US News, Birdeye, WebMD, HospitalStats: 4/5 (27 reviews)
What patients say
Patients praise
- Many individual providers receive high patient ratings (frequently 4-5 stars)
- Often cited as a 'Patients Top Choice' on health rating platforms
Common complaints
- Complaints regarding billing systems, overbilling, and difficulty reaching billing supervisors
- Perception that some providers lack personal concern, empathy, or communication skills
- Reports of delayed staff responses to patient requests
- Lower-than-state-average performance in doctor communication ratings
In patients' words
"Dr Perlman's manner is clinical and lacks personal concern and empathy."
— Healthgrades"Concord Hospital's billing system is beyond terrible. I can't determine what I owe, I pay a bill and still get more bills for the same visit..."
— Better Business BureauMore clinics in Franklin
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Patients praise: Many patients report compassionate and attentive care from specific providers · Patients value the accessibility of care regardless of ability to pay or insurance status.
Family Medicine - 181 Franklin Health Cmns - Farmington
Patients praise: provider knowledge and attentiveness · staff kindness and caring behavior.
HealthFirst Family
Patients praise: Attentive and laid-back providers who listen to concerns · Willingness to explore alternative treatments.
Concord Orthopaedics
Patients praise: professionalism and compassion of medical staff · competent surgical and clinical outcomes.
ClearChoiceMD
Patients praise: Friendly, professional, and attentive staff · Efficient check-in and short wait times for many patients.
Hoke H. Shirley, MD
Patients praise: attentive and thorough approach · compassionate care.
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