
Concord Hospital Primary Care - Franklin
Family Medicine • Franklin, NH
Ratings by platform
- US News, Birdeye, WebMD, HospitalStats: Varies widely by provider (often 4/5 or 5/5) and service area (e.g., 'Poor' overall rating for hospital patient satisfaction) (Hundreds across various providers; specific counts vary by site (e.g., 27 reviews for specific practitioners))
What patients say
Patients praise
- Many individual providers receive high patient ratings (frequently 4-5 stars)
- Often cited as a 'Patients Top Choice' on health rating platforms
Common complaints
- Complaints regarding billing systems, overbilling, and difficulty reaching billing supervisors
- Perception that some providers lack personal concern, empathy, or communication skills
- Reports of delayed staff responses to patient requests
- Lower-than-state-average performance in doctor communication ratings
In patients' words
"Dr Perlman's manner is clinical and lacks personal concern and empathy."
— Healthgrades"Concord Hospital's billing system is beyond terrible. I can't determine what I owe, I pay a bill and still get more bills for the same visit..."
— Better Business BureauMore clinics in Franklin
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