HealthFirst Family – Compassionate Health Care

Patients praise

• Many patients report compassionate and attentive care from specific providers
• Patients value the accessibility of care regardless of ability to pay or insurance status
• Positive experiences with clinical staff, particularly in behavioral health and certain primary care roles
• Appreciated as a comprehensive, integrated care resource for the community

Common complaints

• Inconsistent communication and unreturned calls
• Billing and administrative issues
• Allegations of unprofessional or dismissive conduct by some staff members
• Employee reports of poor management and high turnover in the workplace