Fitchburg, MA - Northeast Health Services
Psychiatry • Fitchburg, MA
Ratings by platform
- Birdeye: 4.0 out of 5 stars (124 reviews (specifically for the Woburn location))
What patients say
Patients praise
- Access to a broad network of mental health professionals and clinics across Massachusetts
- Some patients report positive experiences with specific therapists and providers who are described as compassionate and attentive
- Convenience of both in-person and telehealth service options
- Ease of finding a provider and being matched for care
Common complaints
- Complaints regarding dishonest or unethical billing practices, including unauthorized charges and billing for no-show appointments
- Allegations of fraudulent claims submitted to the state (resulting in a 2023 settlement)
- Instances of poor communication, particularly regarding insurance coverage and costs for telehealth vs. in-person sessions
- Mixed experiences with clinical staff, including reports of therapists failing to meet patient needs or being dismissive of patient backgrounds
In patients' words
"I can’t say enough good things about this place! The staff is very ... Dr. Joseph Enel is excellent and has always listened to my concerns! It’s very hard to find a doctor that will listen to your needs but he has been wonderful!"
— Northeast Health Services website testimonial"Unethical and dishonest billing practices. I was told multiple times that I didnt have a copayment."
— Better Business Bureau (BBB) customer review"I was against therapy for a long time but i just hadn't found the right therapist. I was quickly matched with someone after taking the survey and questioner and I have been feeling better and have been working on myself for almost a year now."
— Birdeye review (Woburn location)More clinics in Fitchburg
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