NEW Health Center
Urgent Care • Charlestown, MA
Ratings by platform
- Postcard.inc: 3.5/5 stars (based on 32 reviews) (32 reviews)
- Nutrifinder.net: 2.8/5 stars (based on 51 reviews) (51 reviews)
What patients say
Patients praise
- Friendly and kind staff members, particularly dental hygienists and some medical staff
- Efficient appointment scheduling for some patients compared to other clinics
- Appreciation for the facility's role as a community health center
Common complaints
- Concerns regarding billing, including unexpected charges for phone calls and issues with medical records transfers
- Reports of poor follow-up care and fragmented communication between medical and non-medical staff
- Allegations of dismissive or unprofessional behavior by some staff members
- Complaints about delays in prescription fulfillment and coordination with pharmacies
- Negative experiences in the dental department, including disagreements over treatment necessity and billing errors
In patients' words
"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility... Follow-ups are poor, and continuity of care is essentially nonexistent."
— Postcard.inc"This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two different dentists and also love them equally!"
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