Charlestown Community Health Center - Mass General Hospital
Pediatrics • Charlestown, MA
Ratings by platform
- Mass General Brigham Provider Profiles: 4.4 to 5.0 out of 5 stars (provider-specific) (varies by provider (often 50-200+ ratings))
- Yelp: Variable (5 reviews)
What patients say
Patients praise
- high-quality care from doctors and nurses
- professional staff in clinical interactions
- comprehensive range of services
- supportive and helpful approach to chronic care management
Common complaints
- administrative communication issues (delays, unresponsiveness)
- difficulties with prescription refills
- long wait times/check-in process confusion
- billing and financial transparency concerns
In patients' words
"Abysmal communication. Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks."
— LocalityBiz review"I suffer from severe chronic pain and these care givers angels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand"
— A-Better-Place review"MGH Charlestown is very well managed. Staff is very professional. The doctors are great. Very patient and..."
— Yelp reviewMore clinics in Charlestown
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Patients praise: Positive experiences with doctors, nurses, and clinical staff · Appreciation for the quality of medical care provided.
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