Charlestown Community Health Center - Mass General Brigham
Urgent Care • Charlestown, MA
Ratings by platform
- Mass General Brigham official doctor directory: Individual physician ratings generally high (e.g., 4.7–5.0 range across many providers) (Many ratings and reviews per provider; e.g., one provider had 213 ratings/99 reviews)
- hoursfinder.com (aggregated): 2.5/5 (21 reviews)
What patients say
Patients praise
- High quality of care and knowledge from physicians and medical staff
- Attentive, patient, and professional medical providers
- Supportive and caring atmosphere provided by some clinical staff
Common complaints
- Communication issues (slow response times, difficulty reaching staff)
- Administrative and registration process frustrations (long wait lines, confusing check-in/out procedures)
- Billing and transparency concerns (unexpected or additional charges)
- Perceived unfriendliness or lack of professionalism from front-desk staff
In patients' words
"The receptionist is rude... and doesn’t forward messages for the doctor or nurse to call back. I called almost a dozen times without any response."
— LocalityBiz review"I love the Drs and and nurses in this family Drs office I suffer from severe chronic pain and these care giversangels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand."
— a-better-place.com review"MGH Charlestown is very well managed. Staff is very professional. The doctors are great. Very patient and attentive."
— Yahoo Local reviewMore clinics in Charlestown
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