SSM Health Express Clinic
Urgent Care • Centralia, IL
Ratings by platform
- Solv Health: 3.0 out of 5 (1 patient review)
What patients say
Patients praise
- Friendly and helpful staff
- Professional and competent medical providers
- Generally prompt service for urgent needs
Common complaints
- Long wait times despite having an appointment
- Reports of unprofessional or insensitive provider bedside manner towards pediatric patients
- Concerns regarding clinic management and efficiency
In patients' words
"We had an appointment for 9am for a simple sports physical. We waited in the waiting room for over an hour past appointment time while numerous walk-ins that arrived after us were called back. ... What’s the point in making an appointment if it’s just going to be overlooked anyways?"
— LocalityBiz/Google Reviews"The female with a southern accent told her “We’re running out of patience and you’re backing us up. You’re going to have to go to the ER and they won’t be as nice as us.”"
— LocalityBiz/Google Reviews"Care was excellent. The staff was pleasant and helpful. The attending was friendly and complete in his exam. Great experience!"
— YelpMore clinics in Centralia
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