Heart Care | Centralia, IL - SSM Health
Cardiology • Centralia, IL
Ratings by platform
- U.S. News & World Report / Homefacts (HCAHPS based): 4 out of 5 (398 (referenced in homefacts summary))
What patients say
Patients praise
- Excellent nurse communication ratings reported in patient surveys
- Better than average performance in specific heart failure quality measures, such as left ventricular function evaluation
- Some patients report positive interactions with staff during difficult times
- Generally viewed as a clean facility by some reviewers
Common complaints
- Concerns regarding medication administration errors
- Long wait times in the emergency room and for care processes
- Staff communication issues regarding medical history or condition reasons
In patients' words
"They helped me in a tough time. Everyone was great. Both the nurses on my floor and the nurses in the ER. My only problem is the time it took for everything happen."
— Online patient review site"This hospital is a joke... The nurse in the ER gave me meds under my tongue instead of in my IV... My heart started racing... I will go to Mt. Vernon instead!"
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