SSM Health Medical Group
Cardiology • Centralia, IL
What patients say
Patients praise
- Excellent nurse communication ratings reported in patient surveys
- Better than average performance in specific heart failure quality measures, such as left ventricular function evaluation
- Some patients report positive interactions with staff during difficult times
- Generally viewed as a clean facility by some reviewers
Common complaints
- Concerns regarding medication administration errors
- Long wait times in the emergency room and for care processes
- Staff communication issues regarding medical history or condition reasons
In patients' words
"They helped me in a tough time. Everyone was great. Both the nurses on my floor and the nurses in the ER. My only problem is the time it took for everything happen."
— Online patient review site"This hospital is a joke... The nurse in the ER gave me meds under my tongue instead of in my IV... My heart started racing... I will go to Mt. Vernon instead!"
— Online patient review siteMore clinics in Centralia
Top Rated Cardiologist in Centralia | USCIS Certified Doctors
Patients praise: High patient satisfaction and recommendation likelihood for certain providers · Expertise in cardiology and comprehensive care.
SSM Health Medical Group
Patients praise: Compassionate, kind, and caring staff and providers · Providers who listen and take time with patients.
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Patients praise: Professionalism and clinical competence · Effective listening and patient-centered communication.
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Patients praise: Kind, courteous, and caring bedside manner · Thorough explanations and detailed care plans.
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Patients praise: Compassionate and helpful medical staff · Effective pain relief and treatment outcomes for some patients.
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