Greendale Physical Therapy in Worcester, Shrewsbury ...
Physical Therapy • Worcester, MA
Ratings by platform
- Yelp: 4 out of 5 stars (average) (24 reviews (aggregated across locations))
What patients say
Patients praise
- High quality of care and professional, skilled physical therapists
- Friendly, welcoming, and supportive staff environment
- Personalized recovery plans and effective treatment outcomes for conditions like surgery recovery and chronic pain
- Clean, well-equipped facility
Common complaints
- Billing and administrative department complaints, including perceptions of rudeness and lack of empathy
- Occasional concerns regarding wait times depending on scheduling demands
- Issues related to insurance billing transparency and network status expectations
In patients' words
"I will leave my 5 star review for my therapist on the alternate site because I believe he is a fantastic provider. But this review is for your billing department. The sarcastic, rude attitude from multiple employees in the billing department is disappointing."
— Customer review on Yelp/MapQuest"The staff is enthusiastic, knowledgeable in their own field, friendly, and supportive. You are treated like family. I looked forward to going every week."
— Patient testimonial on Greendale Physical Therapy website (attributing to Google Maps)More clinics in Worcester
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