Worcester, MA
Physical Therapy • Worcester, MA
Ratings by platform
- Birdeye (UMass Memorial Medical Center): 2.6/5 (467)
- Birdeye (Edward M Kennedy Community Health Center): 3.0/5 (144)
- Birdeye (UMass Memorial Adult Primary Care): 3.0/5 (8)
- Real Patient Ratings (Women's Health of Central Massachusetts): 4.8/5 (8,494)
What patients say
Patients praise
- Compassionate, professional, and knowledgeable physicians and medical staff
- High-quality, life-saving clinical care and successful surgical outcomes
- Helpful support services such as lactation consultation and patient access assistance
- Positive patient experiences in specialized care areas like maternity and surgery
Common complaints
- Long wait times for scheduling and appointments
- Rudeness or unprofessionalism among administrative and nursing staff
- Communication breakdowns, including difficulty reaching departments and lack of notifications for changes
- Challenges with organizational and management systems
In patients' words
"The ridiculous loop irritating voice recording, and wait time... for 1 hour+, to schedule a colonoscopy to no avail still, is absolutely uncaring and unprofessional."
— Birdeye review of UMass Memorial Medical Center"Every time I come here the staff is always impatient and rude."
— Birdeye review of Edward M Kennedy Community Health Center"Patients consistently praise the practice for its friendly, professional, and caring staff, including receptionists, medical assistants, and physicians. Many appreciate the doctors' attentive listening skills, thorough explanations, and ability to create a comfortable and reassuring atmosphere."
— Real Patient Ratings summary for Women's Health of Central MassachusettsMore clinics in Worcester
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