Behavioral Health Hospital | New Hanover Regional Medical Center
Psychiatric Care • Wilmington, NC
Ratings by platform
- MedicalRecords.com: 2.8 / 5 (248 reviews)
- Rehab.com / Google Aggregate: 3.03 / 5 (1174 reviews)
What patients say
Patients praise
- Instances of kind and helpful nursing staff identified by individual patients
- General appreciation for thorough care by some medical teams
- Recent efforts to improve the dignity of patient transportation for mental health transfers
Common complaints
- Reports of traumatic experiences and poor patient treatment
- Complaints regarding inadequate discharge planning and lack of support
- Concerns about poor communication between staff and families
- Allegations of unprofessional or rude staff behavior
- Reports of long wait times for rooms and service delays
- Specific incidents of physical restraint or restrictive care causing distress
In patients' words
"My time here was painfully traumatic. Being transgender made it even worse. Genuinely left with a mental scar of being dragged and restrained and lots more."
— LocalityBiz review"The communication is terrible... And their idea of a discharge plan is voluntary outpatient therapy three times a week. How is he supposed to get there?"
— LocalityBiz review"The amount of care and thoroughness this hospital brings is so impressive! I have not had this much of a good experience with healthcare ever."
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