Providers | Novant Health Urology - Wilmington
Urology • Wilmington, NC
Ratings by platform
- Novant Health official website: Individual providers frequently maintain high average ratings, often ranging from 4.7 to 4.9/5 on the official Novant Health site based on hundreds of ratings per provider (Typically hundreds of ratings per provider (e.g., 300+ ratings for several doctors))
- Healthgrades: Ratings for individual doctors vary significantly, ranging from 3.2 to 5.0/5 stars (Smaller sample sizes (ranging from 3 to 85 reviews per doctor))
What patients say
Patients praise
- Many individual urologists receive high patient ratings for communication, professionalism, and medical care quality
- Patients often praise providers for being thorough, taking time to listen, and providing effective treatments
- Some staff members are noted as being kind, caring, and efficient
Common complaints
- Reports of rude, dismissive, or unprofessional administrative and front-office staff
- Difficulties with appointment scheduling, long wait times, and office transitions resulting in lost appointments
- Concerns regarding poor communication, lack of follow-up, and difficulty obtaining test results or explanations from doctors
- General complaints about corporate medical culture, building temperature issues, and billing or insurance communication problems
In patients' words
"Dr. Degon is terrific. He is very good at communicating your condition. He takes time to explain test results and informs you of options. He not only listens very well, he hears you."
— Verified patient review on Novant Health official site (May 2026)"Dr Z is personable, cares for his patients, gives you plenty of time to ask questions and communicates a sincere concern for his patient's well-being."
— Verified patient review on Healthgrades"When we showed up for his treatment, the receptionist (Celeste) said they did not have his appointment and was extremely rude about it. It turns out, Dr. Abraham’s office had been purchased by Novant Health and they dropped the appointment in the transition."
— Patient complaint on Healthgrades"I said we have been waiting in the exam room for 1/2 hour and the doctor has not been in so we were leaving... I have made a phone call to that office, explaining that I was the patient that left and would like to have the doctor or a member of his staff to give me the results of x-rays... So far I have not received any call or other type of communication form Dr. Capuzzi or his staff."
— Patient complaint on ComplaintsBoard.com (Nov 2025)More clinics in Wilmington
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