John Frangie, M.D. | Expert Ophthalmologist
Eye Surgery • West Springfield, MA
Ratings by platform
- Healthgrades: 3.7/5 (47)
- Vitals: 3.6/5 (33)
- WebMD: 3.5/5 (36)
What patients say
Patients praise
- Many patients report successful outcomes, particularly with cataract surgery and lens implants
- Dr. Frangie is often described as professional, competent, and a skilled surgeon
- Some patients find him easy to talk to and appreciate his willingness to explain procedures
- Some reviews praise the clinic as high-tech and the clinical staff as well-trained
Common complaints
- Complaints regarding office staff behavior, described as rude or uncaring
- Difficulty scheduling emergency or timely appointments
- Some patients perceived a lack of empathy or poor customer service from administrative staff
- Waiting room environment (repetitive videos) mentioned as a minor dissatisfaction
In patients' words
"He may be a good doctor but his office staff is rude and uncaring. I had an issue with me eye and needed an emergency appt. They made me wait two months. Things got worse and they refused to help me."
— WebMD review"Dr. Frangie is a very quiet Dr. however, he answered all questions I had regarding my cataract surgery fully. The surgery was incident free and I now have great vision in my eye..."
— Vitals review"Dr. Frangie did my cataracts a year and a half ago and now my vision is 20-20….He put in lenses and they are incredible... He is a total professional and an amazing surgeon."
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