Otolaryngology in West Des Moines, IA - UnityPoint Health
Otolaryngology • West Des Moines, IA
Ratings by platform
- Healthgrades (Dr. Timothy Simplot): 4.3/5 (19 reviews)
- Healthgrades (Dr. Simon Wright): 4.2/5 (16 reviews)
- Vitals (Dr. Douglas R. Hoisington): 3.4/5 (9 reviews)
- Birdeye/Google (The Iowa Clinic ENT - West Des Moines Campus): 3.3/5 (23 reviews)
- Birdeye/Google (Ent Clinic of Iowa): 3.6/5 (5 reviews)
- Vitals (Dr. Richard B. Merrick): mixed (no star rating shown in snippet) (multiple reviews (counts not provided in snippet))
What patients say
Patients praise
- Kind, thorough, and professional care (including successful outcomes after ENT procedures)
- Top-notch ENT care and trust in provider guidance
- Great bedside manner and feeling at ease with the plan of care
- Respectful, compassionate approach (e.g., patient comfort and calm procedure experience)
- Quick, high quality, and efficient care noted in reviews
- Some reviews praising staff/personalities (e.g., 'Great people')
Common complaints
- Disrespectful or condescending demeanor during visits
- Perception of unlistened-to concerns and ineffective treatment plans
- Abrupt demeanor/lack of compassion perceived by reviewer
- Unfavorable clinical experience including being put on an antibiotic, insufficient exam, and pressure toward surgery for profit (review wording)
- Overall ratings for some ENT locations are only around low-to-mid 3’s/5 based on review platforms
In patients' words
"“He has always been kind, thorough, and professional… Now, my daughter has been to Dr. Simplot… and she’s doing great!”"
— Healthgrades review excerpt (Dr. Timothy Simplot)"“When sharing other steps… he spoke poorly… disrespectful and condescending demeanor… spoken down to and essentially laughed at…”"
— Birdeye/Google review excerpt (The Iowa Clinic ENT - West Des Moines Campus)"“put me on a horrible antibiotic, didn’t listen to my lungs or check my ears and was more interested in getting me to commit to surgery…”"
— Birdeye/Google review excerpt (Ent Clinic of Iowa)"“spent very little time understanding what my issues were… acted like he had no interest… treatment plan did nothing… I will not be going back to this doctor.”"
— Vitals review excerpt (Dr. Richard B. Merrick)More clinics in West Des Moines
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