Family Medicine | Primary Care Physicians
Family Medicine • West Des Moines, IA
Ratings by platform
- Ratings.MD (Kim Leddin, DO): 4.8 out of 5 (185 verified ratings)
- Healthgrades (Dr. Matthew Herrmann, MD): 4.0 star rating (44 reviews)
- WebMD (Dr. Dawn Schissel, MD): 5.0 out of 5 (28 ratings (5 reviews shown))
- WebMD (Dr. Melissa Thompson, MD): 4.5 out of 5 (15 ratings (2 reviews shown))
- WebMD (Dr. Matthew Otis, DO): 5.0 out of 5 (17 ratings)
- Vitals (Dr. Kevin L. Moore, MD): 3.9 average rating (8 reviews shown)
- WebMD/Vitals (Dr. Jennifer L. Fejfar, DO): 4.2 out of 5 stars (average rating stated; exact review count not provided in snippet)
- Ratings.MD (Nellie Simon, ARNP): No numeric rating shown in snippet (No review count shown in snippet)
What patients say
Patients praise
- Doctors/listeners who take time, listen, and explain clearly
- Caring/compassionate bedside manner and patient respect
- Knowledgeable/practical care and good diagnostics
- Patient confidence in care and appropriate referrals
Common complaints
- Feeling rushed or not listening; not addressing concerns
- Communication/test-results issues and poor follow-up
- Long waits during scheduled appointments
- Insurance-related behavior or unnecessary tests (reported)
- Staff/care process problems (e.g., nurse issues, rude/refill delays)
In patients' words
"“Didn't care, want to listen, or discuss my issues at all. Was just in a rush to get me out of the office as fast as possible...”"
— Ratings.MD review for Kim Leddin, DO"“Huge ego, doesn't listen... spent about 5 seconds brushing my pain away and the rest of the appointment just calling me fat.”"
— Healthgrades review for Dr. Matthew Herrmann, MD"“Dr. Schissel is wonderful! She explains what test is needed and why... Great bed side manner!”"
— WebMD review for Dr. Dawn Schissel, MD"“I had a horrible experience with her nurse... Dr Thompson dropped me as a patient.”"
— WebMD review for Dr. Melissa Thompson, MD"“Dr. Moore instantly reads people and is kind and takes his time with you... My experience has been wonderful...”"
— Vitals review for Dr. Kevin L. Moore, MD"“Super knowledgeable, friendly. Really am very impressed with the program.”"
— rater8 review for Dr. David Stanek, D.O.More clinics in West Des Moines
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