Quest Lab Services
Clinical Laboratory • Wellfleet, MA
Ratings by platform
- ComplaintsBoard: 1.3/5 (overall reputation rating) (7 reviews and 492 complaints analyzed (company-wide))
What patients say
Patients praise
- Phlebotomists and staff occasionally praised for being professional, accommodating, and knowledgeable
- Some patients report efficient and timely service when processes work as intended
- Helpful staff willing to go above and beyond to resolve issues with test codes or ordering
Common complaints
- Issues with digital check-in kiosks being confusing or malfunctioning
- Long wait times and potential for inefficient scheduling systems
- Occasional reports of rude or impersonal staff interactions
- Difficulty in reaching human customer service or resolving issues over the phone
- General frustration with automated processes replacing human contact
In patients' words
"Bad staff. Rude. The woman at the desk greeted me with no smile, few words, and pointed to a dirty kiosk where I was told my wait would be 5 hours."
— Yelp / MapQuest review"I am so glad I chose to go to Quest Diagnostics in Wellfleet. Sophia worked through lots of red tape and placed several phone calls to be sure she had the right test codes. And it wasn't easy!"
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