Outer Cape Health Services
Clinical Laboratory • Wellfleet, MA
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews)
What patients say
Patients praise
- Phlebotomists and staff occasionally praised for being professional, accommodating, and knowledgeable
- Some patients report efficient and timely service when processes work as intended
- Helpful staff willing to go above and beyond to resolve issues with test codes or ordering
Common complaints
- Issues with digital check-in kiosks being confusing or malfunctioning
- Long wait times and potential for inefficient scheduling systems
- Occasional reports of rude or impersonal staff interactions
- Difficulty in reaching human customer service or resolving issues over the phone
- General frustration with automated processes replacing human contact
In patients' words
"I am so glad I chose to go to Quest Diagnostics in Wellfleet. Sophia worked through lots of red tape and placed several phone calls to be sure she had the right test codes. And it wasn't easy!"
— Loc8NearMe reviewMore clinics in Wellfleet
Wellfleet Health Center
Patients praise: High-quality care from specific providers when seen in person · Professionalism and efficiency reported by some patients.
Outer Cape Health Services
Patients praise: High-quality medical care from doctors and staff when seen in person · Prompt and accessible care for some patients.
Outer Cape Health Services Addiction Program
Patients praise: Professional and competent medical staff · Helpful and compassionate care for urgent needs.
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