Brookside Rehabilitation and Healthcare – A better place of caregiving
Rehabilitation Services • Webster, MA
Ratings by platform
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What patients say
Patients praise
- Some residents report positive interactions with CNA staff, noting them as helpful and cheerful
- Occasional positive family feedback regarding care quality
Common complaints
- Dissatisfaction with dietary quality and adherence to specific medical diets
- Concerns regarding limited outdoor access and resident activity levels
- Reports of falls and inadequate safety measures (e.g., lack of bed rails)
- Allegations of staff failing to assist with external medical appointments (e.g., dialysis)
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