Primary Care | Lake County, IL
Primary Care • Waukegan, IL
Ratings by platform
- Birdeye (Oak Street Health Waukegan): 4.1/5 stars (69 reviews)
- Birdeye (Family Primary Care Clinic): 4.3/5 stars (23 reviews)
- Birdeye (Peter J. Puthenveetil M.D.): 4.8/5 stars (358 reviews)
- Birdeye (Family Medicine Specialists): 2.3/5 stars (50 reviews)
What patients say
Patients praise
- Strong, personalized relationships with specific providers
- Staff described as knowledgeable and caring in some instances
- Proactive approach to patient wellness, including wellness checks
- Consistency of care when patients see the same provider regularly
Common complaints
- Long wait times and scheduling delays
- Difficulties with office communication and reaching staff directly
- Challenges obtaining timely referrals or paperwork processing
- Perceived lack of organization or unprofessionalism at some facilities
In patients' words
"First, I want to commend the NP whom I receive most of my care because she is exceptional (5 Stars)... With that being said, I have had a mediocre experience with response by mostly all other team members."
— Birdeye (Oak Street Health Waukegan)"Be prepared for a long wait—at least an hour before your name is called... The communication is the absolute worst, they fax things to the wrong place and are extremely unprofessional!!!"
— Birdeye (Family Medicine Specialists)More clinics in Waukegan
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