Northwestern Medicine Internal Medicine Deerfield
Internal Medicine • Waukegan, IL
What patients say
Patients praise
- Individual physicians receiving high satisfaction ratings (e.g., 4.9 for Dr. Patricia Graham)
- Patients noting specific doctors are knowledgeable, dedicated, and good listeners
- General recognition of Northwestern Medicine as an established institution
Common complaints
- Patient complaints regarding administrative disorganization, specifically billing errors and communication delays
- Negative experiences at the Deerfield location regarding long wait times and uncompassionate staff behavior
- Reports of poor, rude, or unprofessional tone from some staff members
- Internal staff complaints about micromanagement and burnout (Glassdoor)
In patients' words
"She is very smart and knows how to help me heal. She can also reply to my messages herself instead of having the nurses do it. I am very impressed."
— WebMD patient review for Dr. Patricia Graham"Horrible experience today at Deerfield urgent care. Had a 2:00 appointment. Waited in waiting room until 3:15 and didn’t see doctor until 4."
— Patient review for Northwestern Medicine Immediate Care DeerfieldMore clinics in Waukegan
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