Samaritan Summit Village
Long-Term Care/Assisted Living • Watertown, NY
Ratings by platform
- Various third-party aggregators (CMS, seniors.fyi, My Caring Plan): 3.3/5 stars (seniors.fyi); 2/5 stars (CMS/NursingHomeDatabase.com) (24 reviews (seniors.fyi); 41 reviews (My Caring Plan))
What patients say
Patients praise
- Praise for the facility's physical appearance, hotel-like setting, and cleanliness
- Some reports of excellent care in specific areas such as therapy services
- Positive feedback from some employees regarding work environment and benefits
Common complaints
- Reports of severe understaffing leading to neglect and delayed responses
- Concerns about administrative governance, transparency, and a perceived focus on profit over resident care
- Allegations of rude or uncaring behavior by staff towards residents
- Instances of potential privacy violations and concerns regarding security of personal belongings
- Complaints regarding billing errors and communication gaps
In patients' words
"My mother was neglected there. She was left to languish in bed with untreated pneumonia."
— Review on seniors.fyi / Yelp"As soon as Samaritan Summit Village administrators were made aware of the situation, the employee was put on administrative leave while the investigation occurred. After the internal investigation was completed, the employee in question was terminated."
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